shipping:

orders will be shipped with australia post regular parcel post with a tracking number which will be included on your shipment notification. postage times may vary depending on your order the below is an approximate guideline for all our products.

candles: in most cases your candle order will be poured at the time you order just for you, to ensure your candle is of the best standard your order will be shipped within 2-3 days to allow the candle time to set and rest before shipping.

knitwear: unless specified all knitwear is made to order. once you have placed your order we will email your with a expected date of delivery, generally you can expect a wait time of 1-2 weeks.

jewellery: jewellery is made in advance and will be shipped within 1 day of your order being placed. where a custom piece is made shipping times will be agreed upon on a case by case basis.

 

returns:

we do not offer returns on 'change of mind' purchases. all our items are hand made with care however in the rare circumstance your order is damaged in transit or has what you suspect may be a fault please contact us at holtandsarah@gmail.com.